Support

Support is by email. We read every message and reply during the hours below; most questions get an answer within one business day.

Contact

support@formatto.dev
Weekdays 10:00–18:00 JST (UTC+9), email only. We answer in English and Japanese.

Email support

What to include

To help us answer in one round trip, please tell us:

  • the email address of your Formatto account;
  • where it happened — the Airtable extension, the web dashboard, the API or an automation;
  • the template you used and roughly when the problem occurred;
  • what you expected and what you got instead (a screenshot or the error message helps a lot);
  • for API or automation issues, the request ID or response body if you have it. Never send us your Airtable token or API key.

Billing

You can change or cancel your plan from Billing in the dashboard at any time. Cancellation takes effect at the end of the current billing period. For invoice questions or a payment that did not go through, email us with the date and amount. Our refund policy is in the Terms of Service.

Security issues

If you believe you have found a security vulnerability, please email support@formatto.dev with “Security” in the subject line and do not disclose it publicly until we have had a chance to fix it. We will acknowledge your report promptly.

Legal pages